Frequently Asked Questions
Everything you need to know for a better night's rest.
What is the standard shipping time for mattresses and bedding?
Most orders are processed within 24-48 hours. Standard shipping typically takes 5-7 business days, while larger mattress orders involving White Glove Delivery may take 10-14 business days.
Do you offer a sleep trial on your mattresses?
Yes, we offer a 100-night risk-free sleep trial. If you are not completely satisfied with your mattress after the initial 30-day break-in period, you can return it for a full refund.
How do I care for my new luxury linens?
To maintain the quality of your bedding, we recommend machine washing in cold water on a gentle cycle with mild detergent. Tumble dry on low heat and remove promptly to prevent wrinkling.
Are your products eco-friendly and non-toxic?
Absolutely. All our mattresses are CertiPUR-US® certified, meaning they are made without ozone depleters, heavy metals, or formaldehyde, ensuring a safe environment for your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm to help you invest in your sleep over time.
What should I do if my items arrive damaged?
Please inspect your delivery immediately. If you notice any damage, contact our support team within 48 hours with photos of the packaging and product so we can arrange a swift replacement.